• Do not smoke near the balloons, highly flammable propane gas is used in the inflation process.
• Children under the age of 5 years are not allowed to fly.
• A child under the age of 14 years will only be flown if accompanied by a responsible adult.
• Pets can be frightened by the balloons and noise of the gas burners Be mindful of this if the balloons are overhead and take necessary precautions.
• Ensure young children are closely supervised at all times.
• Wear appropriate clothing and footwear as it may be chilly or the landing site may require a short walk.
• If a balloon is launching or landing near you, stand well clear and not in front of where the balloon is heading.
• Stay well clear of all equipment and walk around, not over ropes.
• Follow instructions issued by pilots and crew.
• Some tours require your original passport/ID Proof, we have mentioned this information in the important notes so please ensure that you read the important information, Tripxoxo will not be responsible if you miss any tour where your passport or ID is mandatory.
• Tripxoxo reserves the rights to charge 100% No show charges if guest is not turning up on time for the pick up/Stay.
• No refund for partly utilized services.
Due to any uncontrollable circumstances i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances) if the tour gets delayed or cancelled, Tripxoxo will provide alternate options if possible.
• Seating arrangement are done as per the availability & it is decided by Driver or Tour Guide.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then Tripxoxo will not arrange for alternative transfer & no refund is provided for the missed tour.