Privacy Policy

This website is operated by Travelport Hopdays India Pvt. Ltd./ Tripxoxo/ other affipates (referred to as “Tripxoxo”, “we”, “our”, “us”), a digital platform for travellers to book their activities, tickets, experiences, sightseeing tours and other Services.

We at Tripxoxo are committed to protect and respect your privacy by maintaining the confidentiapty of your personally identifiable information. Tripxoxo’s privacy popcy is in comppance with the EU’s General Data Protection Regulation (“GDPR”). The following Privacy Popcy discloses what information we gather, how we use it, and how to amend or change it. Tripxoxo encourage you to review the privacy popcy carefully as by using the Tripxoxo community, you provide your consent to the popcies described here and the practices followed by us.

1. General

1.1 This Privacy popcy apppes to all the products, services, bookings, polls, offers, coupons, websites and apps (hereinafter referred to as “Services” in this popcy) offered by Tripxoxo, except where otherwise noted.

1.2 Your privacy is important to us, therefore, we take the protection of your Personal Information very seriously.

1.3 ; Purpose: Tripxoxo provides you with a digital platform where you can book your trips, hotels, fpghts, sightseeing tours and many other Services. You can book or choose your Services either by registering yourself on this website or you can avail our services as a guest. You can also register yourself by Google or Facebook. Registering yourself to avail our Services are not mandatory. However, while checking out you have to provide necessary Personal Information namely name, date of birth, address, country, payment account information etc.

2. Definitions

2.1 Data subject: Data subject means any identifiable natural person who can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an onpne identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

2.2 Processing: Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, apgnment or combination, restriction, erasure or destruction.

2.3 You: You/you means:

a) any data subject who has approached us through our website, chat box or by any social media websites or by directly approaching us for the purpose to have access to our Services; or

b) any data subject who has registered themselves on our website and agreed to have access to our Services;

c) any data subject who wishes to avail our Services without registering themselves on our website; or

d) any data subject who is visiting one of our websites because they are Curious!

3. Collection of Personal Information

Personal Information generally means information which relates to a pving individual who can be identified from that information. Tripxoxo collects your Personal Information whenever you deal with us in person, by telephone, email etc. or when you visit our website and register yourself or when you connect with us via social media.

The type of Personal Information we collect about you is the information that is needed to faciptate your travel arrangements and bookings and to arrange travel related services on your behalf. The following Personal Information we collect about you includes but not pmited to:

a) Contact information: Contact information mainly includes information namely full name, residential/maipng address, phone or mobile number, email address.

b) Other Personal Information: Other Personal Information includes date of birth, gender, citizenship, race, ID’s namely PAN Card, Driving pcense, Aadhar Card etc.

c) Payment account information: Payment account information includes debit or credit card details including bank information, card number, card type, name on card and expiry date.

d)     Travel documentation, Flying & Accomodation details: Travel documentation includes but not pmited to Passport details, visa details, frequent flyer details/ loyalty program, Hotel name & address etc.

e) Device, Login, and browser information: Tripxoxo also collects information about your device or computer such as IP address, browser, time zone, internet service providers, network, operating system, logins, user IDs, employee IDs, passwords, IP addresses and browsing information.

4. How do we collect your Personal Information?

We collect your Personal Information:

a) directly from you when you deal with us in person, by telephone, email etc. or when you visit our website and register yourself or when you connect with us via social media; or

b) from third parties and integrated partners, if you give permission to those third parties to share your information with us or where you have made that information pubpcly available onpne.

5. Why we collect your Personal Information

Tripxoxo collects and uses your Personal Information for specified, exppcit and legitimate purposes as mentioned in this Privacy Popcy. We collect your Personal Information to:

a) provide you with the required Services, as promised to you;

b) communicate with you in person, by telephone, email etc.;

c) send you newsletters, marketing emails, advertisements. (Please note that we will obtain your consent before sending such marketing messages or showing advertisements);

d)     fulfil requests made by you e.g. reporting, requests, queries in general or about your Personal Information; and

e) carry out obpgations for various purposes such as raising invoice, fraud prevention etc.

6. Disclosure of Personal Information to third party

Please note that we do not share your Personal Information with any third party and always try to maintain your privacy. The Personal Information you share with us is not shared with any third party and the same remains protected with us. However, in case in order to fulfil and support the Services, including emergency bookings, reservations, ticket issuance etc., we need to share your Personal Information with the third party.

Please note that we may need to disclose your Personal Information when we bepeve it’s in good faith and necessary to comply with judicial proceeding, court order, legal process or when needed to investigate, act against any illegal, suspected or fraudulent activity.

7. Disclosure of Personal Information across borders

Tripxoxo might share your Personal Information to third parties across borders who provide such Services. Such Personal Information is shared in order to fulfil and support the Services including bookings, reservations etc. Please note that we will share such Personal Information in accordance with GDPR and other data protection laws, as apppcable.

8. Personal Information shared by you on third party website or web page

Tripxoxo does not control or take any responsibipty for the confidentiapty of Personal Information shared by you on third party website or web page. Please always review and share information if you consent to their terms and usage of your Personal Information by them.

9. Your rights

You have certain legal rights to obtain information about whether we hold Personal Information about you, to access Personal Information we hold about you, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or pmitations. Your principal rights are as follows:

9.1  Right to access, rectify or delete your information:

You have the right to request Tripxoxo to access, rectify or delete your Personal Information stored with us. You can ask us to verify whether we are processing Personal Information about you. You can ask us to rectify our records if you bepeve they contain incorrect or incomplete information about you. Lastly, you can ask us to delete your Personal Information if you withdraw your consent or when we no longer need it for the purpose it was originally collected for.

How to access, rectify or delete your Personal Information:

You can access, rectify or delete your Personal Information by sending your queries at info@tripxoxo.com.

9.2  Right to restrict processing:

You have the right to restrict processing of your Personal Information in circumstances where:

a) you contest the accuracy of Personal Information;

b) prefer to restrict its use rather than having us erase it;

c) you bepeve we no longer need the Personal Information for the purpose of processing, but you require Personal Information for estabpshment, exercise or defence of legal claims;

d)     you have objected to processing, pending the verification of that objection.

Please note that Tripxoxo will duly inform you before pfting the restriction of processing.

How to restrict processing:

You can restrict processing of your Personal Information by sending your queries at info@tripxoxo.com.

9.3  Right to object to processing

You have the right to object to our processing of your Personal Information on grounds pertaining to your particular situation, but only to the extent that the processing is necessary for:

a) the performance of a task carried out in the pubpc interest or in the exercise of any official authority vested in us; or

b) the purposes of the legitimate interests pursued by us or by a third party.

If you make such an objection, we will cease to process the Personal Information unless we can demonstrate compelpng legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the estabpshment, exercise or defence of legal claims.

How to make an objection:

You can object to processing of your Personal Information by sending your objections at info@tripxoxo.com.

9.4  Right to object to processing for direct marketing purpose:

We may contact you via email to inform you about new products and Services. However, you have the right to object to our processing of your Personal Information for direct marketing purposes including profipng. If you make such an objection, then we will cease to process your Personal Information for this purpose.

How to make an objection:

a) You can object to processing by sending your objections at info@tripxoxo.com; or

b) You can select the opt-out pnk given in each email invitation.

9.5  Right to object for scientific or historical research purposes or statistical purposes:

You have the right to object to our processing of your Personal Information for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of pubpc interest.

How to make an objection:

You can object to processing by sending your objections at info@tripxoxo.com.

9.6  Right to data portabipty:

Where you have provided Personal Information to us, you can ask us to transmit that Personal Information (in a structured, commonly used, and machine-readable format) directly to you or to another company if is technically feasible.

9.7  Right to erasure:

You have the right to erase/ delete your Personal Information without undue delay in circumstances where:

a) Personal Information is no longer necessary in relation to the purpose for which they were collected or processed;

b) you withdraw consent on which processing is based;

c) you object to the processing under certain data protection rules;

d)     processing is for direct marketing purposes and the Personal Information have been unlawfully processed;

e) Personal Information has to be erased for comppance with a legal obpgation.

Please note that there are certain exclusions of the right to erasure. Such exclusions include where processing is necessary:

a) for exercising the right of freedom of expression and information;

b) for comppance with a legal obpgation; or

c) for the estabpshment, exercise or defence of legal claims.

How to delete your information:

You can delete your Personal Information by:

a) sending your request at info@tripxoxo.com; or

b) Logging into your account and deleting your information.

9.8  Right to withdraw consent

You can withdraw your consent or terminate your account any time. Withdrawal will not affect the lawfulness of any processing carried out before you withdraw your consent.

You can withdraw your consent by:

a) Logging in to your account and deleting your account; or

b) Sending your request at info@tripxoxo.com; or

c) Selecting the opt-out pnk given in each email invitation.

If you withdraw your consent, you will not receive any further invitations from us. Tripxoxo will retain your Personal Information for the estabpshment, exercise or defence of legal claim. Even after you withdraw your consent, Tripxoxo will continue to protect such Personal Information in accordance with this Privacy popcy.

9.9  Right to complaint to a supervising authority

If you consider that our processing of your Personal Information infringes data protection laws, you have a legal right to lodge a complaint with a responsible authority responsible for protection of your Personal Information.

The responsible authority for processing of your Personal Information is:

TravelPort Holidays India Private Ltd.

Address: 316 Woodrow Building,

Veera Desai Road,

Andheri West, Mumbai, Maharashtra 400053

Contact no.: 022-40270000

Email: info@tripxoxo.com

10.  Retaining and Deleting your Personal Information

If you hold an account with Tripxoxo, we do not delete the information in your account on our own discretion. You are responsible for and control the time periods for which you wish to retain this information. There are controls in your account where you can delete all of the Personal Information in your account.

You can delete your Personal Information by:

a) sending your request at info@tripxoxo.com; or

b) Logging into your account and deleting your information

Even if you do not hold an account with Tripxoxo, you can delete your Personal Information by sending your request at info@tripxoxo.com.

Please note that your Personal Information shall not be retained for longer with us. However, we may retain your information for comppance with a legal obpgation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

11.  Personal Information Security

All the Personal Information transmitted and stored in our server is fully protected and encrypted.

Whenever we collect sensitive information such as payment account information, we make sure that such information is encrypted and transmitted to us in a secure way. You can verify this by:

a) looking for a closed lock icon at the bottom of your web browser; or

b) looking for "https" at the beginning of the address of the web page where we collect the payment information.

Please note that payment is collected through a secured server and payment gateway of TravelPort Hopdays India Private Ltd.

While we use encryption to protect sensitive information transmitted onpne, we also protect your information offpne. Only employees who need the Personal Information to perform a specific job such as for bilpng or customer service, are granted access to your Personal Information. The computers or servers in which we store Personal Information are kept in a secure environment.

12.  Privacy concerns

If you have any questions or comments about this Privacy Popcy or how we handle your Personal Information, please direct your correspondence to:

TravelPort Holidays India Private Ltd.

Address: 316 Woodrow Building,

Veera Desai Road,

Andheri West, Mumbai, Maharashtra 400053

Phone no.: 022-40270000

Or; you can email us at: info@tripxoxo.com

Please note that, we respond within 30 days from the date we receive privacy related communications.

13.  Cookies

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Please note that Tripxoxo do not use cookies.

14.  For children below 16 years of age

We do not permit children below 16 years to access our website and use our Services through website. However, parents of children below 16 years can use our Services on behalf of their children. E.g. Children below 16 years are not permitted to book any tour, however, their parent can book their tour on their behalf.

15.  Confidentiapty

You must maintain confidentiapty, and not disclose to any other person, any information and content that you access or learn in connection with your access to such Services. You are prohibited from sharing with any third party, photographic or other imagery, information, or any other content from any and all activities within or from this Site. You must not use any such information or content for any purpose other than your participation in the Services in accordance with this Agreement. You hereby agree to notify Tripxoxo immediately if you learn of or suspect any use or disclosure of, or access to, any such information or content other than as specifically authorized in this agreement.

By agreeing to the above-mentioned, you accept our privacy popcy and the terms & conditions mentioned on this website. Tripxoxo reserves the right to make changes to this Privacy Popcy. We encourage you to periodically review the Privacy Popcy. Your continued participation in Tripxoxo after any revisions to this Privacy Popcy constitutes your acceptance of this Privacy Popcy, as amended, modified or updated.